Privacy Policy

1. Introduction

Welcome to Toad Talk™ ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered conversation practice platform, available through our website and mobile applications (collectively, the "Service").

By using Toad Talk™, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account, we collect your email address, password (encrypted), and optional display name.
• Conversation Data: The practice conversations you have with our AI, including your messages and scenario preferences (for premium users who opt into conversation history).
• Payment Information: When you subscribe to our premium plans, payment processing is handled securely by Stripe. We do not store your full credit card details.
• Community Messages: If you participate in "The Swamp" community chat, we store your messages.

2.2 Information Collected Automatically

• Usage Data: We collect information about how you use the Service, including conversation counts, session duration, and feature usage.
• Device Information: We may collect device type, operating system, and browser type for optimization purposes.
• Anonymous Usage: For users who practice without an account, we track daily conversation counts locally on your device to enforce free-tier limits.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI conversation practice Service
• Process your subscription payments and manage your account
• Send you important service-related communications
• Provide customer support and respond to your inquiries
• Analyze usage patterns to enhance user experience
• Enforce our Terms of Service and prevent abuse
• Comply with legal obligations

4. AI and Conversation Processing

Toad Talk™ uses OpenAI's API to power our AI conversation partners. When you practice a conversation:

• Your messages are sent to OpenAI's servers for processing
• Conversations are processed in real-time and are subject to OpenAI's data usage policies
• We do not use your conversations to train AI models
• Premium users' conversation history is stored securely in our database for review purposes
• Anonymous and free-tier users' conversations are not stored after the session ends

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We work with third-party services including Stripe (payments), OpenAI (AI processing), and Supabase (database hosting).
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred.
• With Your Consent: We may share information for any other purpose with your explicit consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of passwords using industry-standard hashing algorithms
• Secure HTTPS connections for all data transmission
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Access and Correction

You can access and update your account information through your dashboard settings.

7.2 Data Deletion

You may request deletion of your account and associated data by contacting us. Note that some information may be retained for legal or legitimate business purposes.

7.3 Conversation History

Premium users can view and delete their conversation history through the dashboard.

7.4 Marketing Communications

You can opt out of promotional emails by following the unsubscribe instructions in those messages.

8. GDPR Rights (European Users)

If you are located in the European Economic Area, you have additional rights under GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us using the information below.

9. CCPA Rights (California Users)

If you are a California resident, you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

10. Children's Privacy

Toad Talk™ is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws. By using our Service, you consent to such transfers.

12. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy. Specifically:

• Account information is retained until you delete your account
• Conversation history (premium users) is retained until you delete it or your account
• Payment records are retained as required by law (typically 7 years)
• Anonymous usage data may be retained indefinitely in aggregated form

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: